Boiler services
Heating and hot water, handled properly
My Boiler Engineer is a Newport-based boiler business covering the city and surrounding areas. The full website is currently being built, but the business is open for new boilers, replacement work, breakdowns, annual servicing and landlord gas safety checks.
The aim is simple: give clear advice, recommend the right work for the property, and complete the job to a standard customers can rely on. Some homes need a new boiler. Some need a repair. Some just need a proper service to keep everything safe and efficient. We’ll explain which route makes sense before any work goes ahead.
- New boiler installationCorrectly specified combi, system and regular boiler installations for homes in Newport and nearby areas.
- Boiler replacementReplacement boilers for older, unreliable or inefficient systems where repair may no longer be the right decision.
- Boiler repairsHelp with no heating, no hot water, pressure loss, leaks, fault codes and boilers that keep cutting out.
- Annual boiler servicingRoutine servicing to help keep your boiler safe, efficient and covered by the manufacturer’s warranty.
- Landlord gas safety checksCP12 / Landlord Gas Safety Records for rented properties across Newport and the surrounding area.
- Gas Safe boiler workGas boiler work carried out by a Gas Safe registered engineer for local homes and rental properties.
Installation & replacement
New boiler installation and replacement in Newport
If you need a new boiler installation in Newport, the first job is getting the specification right. A boiler that is too small will struggle to keep up on a cold morning; a boiler that is too large can waste gas and money. We look at the size of the property, the number of bathrooms, hot water demand and the existing pipework before recommending anything.
There also comes a point where an old boiler costs more to keep going than to replace. Rising repair bills, parts that are getting harder to find, a system that never quite gets warm, or an efficiency rating that is slipping can all tip the balance. We’ll give you a clear view of whether your current boiler is worth repairing or whether a replacement boiler makes better sense.
Most homes suit one of three main boiler types:
- Combi boilers heat water on demand straight from the mains, with no separate cylinder or tank. They are compact, efficient and commonly used in smaller and medium-sized homes.
- System boilers work with a hot water cylinder and suit homes with more than one bathroom or higher hot water demand.
- Regular boilers, sometimes called conventional boilers, keep the traditional tank-and-cylinder setup and can be the practical replacement in older properties with existing radiator systems.
A proper installation is more than swapping a box on the wall. The boiler, flue, condensate, controls and system protection all need to be handled properly. Where needed, the system should also be cleaned or flushed so the new boiler is not connected to dirty water and old debris.
We can advise on recognised boiler brands such as Worcester Bosch, Vaillant, Ideal, Baxi and Viessmann. Before fitting a new boiler, we’ll explain what is suitable for the property and give you a clear price for the work.
Repairs & breakdowns
Boiler repairs and breakdowns in Newport
No heating or hot water can quickly become disruptive, especially in the colder months. If your boiler has broken down, lost pressure, started leaking, become noisy or is showing a fault code, we’ll diagnose the problem before quoting for the repair.
For boiler repair in Newport, the approach is to work out what has actually failed, explain it clearly, and tell you what it will take to put right. If the repair is straightforward and worthwhile, we’ll get the boiler back up and running. If the boiler is old and the numbers do not stack up, we’ll say so rather than patch something that is likely to fail again soon.
Common boiler faults include:
- No hot water or no central heating
- Heating that only works intermittently
- Low or dropping boiler pressure
- Leaks, drips and pressure-relief discharge
- Banging, gurgling or kettling noises
- Fault codes or boiler lockouts on the display
- A frozen condensate pipe after a cold snap
Many boiler problems can be dealt with in a single visit, depending on the fault and whether parts are needed. If you have no heat or hot water now, the quickest thing is to call and explain what is happening.
Annual servicing
Boiler servicing in Newport
Annual boiler servicing in Newport helps keep boilers running safely, efficiently and reliably. It is also normally required to keep a manufacturer’s warranty valid, so it is worth keeping the service history up to date.
A service is not just a quick look at the boiler. We check the appliance and controls, inspect the flue, test combustion where required, clean key components, look over seals and connections, and flag anything that may need attention before it becomes a breakdown.
Regular servicing can help spot early signs of wear, poor combustion, leaks, pressure problems or issues with the wider heating system. It is especially useful before winter, when boilers are under more pressure and appointments become harder to arrange at short notice.
We service boilers for homeowners and landlords across Newport and nearby South Wales towns. Where useful, a boiler service and gas safety check can usually be handled during the same visit.
Landlords
Landlord gas safety certificates in Newport
If you let a property with gas appliances, you need an annual gas safety check carried out by a Gas Safe registered engineer. We provide landlord gas safety certificates in Newport, including CP12 / Landlord Gas Safety Records for rented homes and managed properties.
The check covers gas appliances and flues at the property, with a record issued after the inspection. Landlords usually need to provide the record to tenants and keep copies for their own records, so it is worth dealing with it before the renewal date becomes urgent.
We can arrange the gas safety check, issue the record and, where practical, carry out the annual boiler service during the same visit. For landlords with more than one property, we can also discuss grouped appointments and reminders before certificates are due again.
Landlord gas safety work needs to be reliable, organised and easy to evidence. The job is not just about the inspection itself; it is about making sure the certificate is handled properly and the property remains compliant.
Registered & qualified
Gas Safe registered boiler work
Gas boiler work should only be carried out by someone who is properly registered and qualified. If you are looking for a Gas Safe engineer in Newport, My Boiler Engineer can help with boiler installation, replacement, repairs, servicing and gas safety checks.
Good boiler work depends on safe installation, proper testing, clear communication and a willingness to recommend what the property actually needs. That applies whether the job is a full boiler replacement, a repair on an existing appliance, or a routine annual service.
We keep the process straightforward: inspect the job, explain the options, price the work clearly and carry it out safely. You should know what is being done, why it is being done and what it will cost before work begins.
About
About My Boiler Engineer
My Boiler Engineer is the new boiler services brand from Andrew Wisdom, building on the local reputation of A W Heating in Caerleon.
Andrew studied engineering in Newport and later worked as an engineer at British Gas, giving the business a practical engineering foundation rather than a sales-led approach. He set up the business to provide dependable, quality-led boiler services across Newport and South Wales.
That means clear advice, properly completed work and recommendations that fit the property rather than pushing unnecessary extras.
You can also find Andrew on Facebook.
Local details
Based in Caerleon, serving Newport and South Wales
My Boiler Engineer is based in the Newport area, with local roots in Caerleon through Andrew Wisdom and A W Heating. The business now operates under the My Boiler Engineer name for boiler installation, repairs, servicing and landlord gas safety work.
Local address
6 Gloucester CourtCaerleon
Newport
NP18 3FG
For boiler installation, repairs, servicing and landlord gas safety checks in Newport and nearby South Wales towns, call 07930 131 444 or email enquiries@boilers.wales.
Questions
Common boiler questions
Should I repair or replace my boiler?
It depends on the boiler’s age, the fault, the likely repair cost and how reliable the boiler has been. If repair is still sensible, we’ll say so. If replacement is likely to be the better long-term decision, we’ll explain why.
What does a new boiler cost?
The cost depends on the boiler type, the property, the existing pipework and whether any extra work is needed. A straightforward combi replacement is usually simpler than moving a boiler, changing the type of system or upgrading old pipework. We give a clear price for the actual job before work starts.
How long does a new boiler take to fit?
Many straightforward boiler swaps can be completed in a day. More involved jobs, such as moving the boiler or changing the type of system, usually take longer.
How often should a boiler be serviced?
Most boilers should be serviced once a year. It helps with safety, efficiency, reliability and warranty cover.
Do landlords need a gas safety certificate?
Yes. Landlords with gas appliances in a rented property need an annual gas safety check and a record for the tenant. We provide landlord gas safety certificates across Newport and nearby areas.
What is the difference between a CP12 and a Landlord Gas Safety Record?
They refer to the same type of document in everyday use. CP12 is the older name that many people still use, while Landlord Gas Safety Record is the current term.
Which boiler brands do you work with?
We work with the major boiler brands commonly found in homes across South Wales, including Worcester Bosch, Vaillant, Ideal, Baxi and Viessmann. If you have a different boiler brand, ask and we’ll let you know whether we can help.
Which areas do you cover?
We cover Newport and nearby South Wales towns, including Cwmbran, Pontypool, Chepstow, Caerphilly, Risca, Blackwood and the eastern edge of Cardiff.
Areas
Newport and nearby South Wales towns
My Boiler Engineer is based in Newport and covers the city and surrounding areas for new boilers, replacement work, repairs, servicing and gas safety checks.
Newport · Bettws · Malpas · Caerleon · Rogerstone · Bassaleg · Marshfield · Duffryn · Llanwern · Cwmbran · Pontypool · Chepstow · Caerphilly · Risca · Blackwood · eastern Cardiff.
Not listed but nearby? Call and ask. We’ll let you know if we can help.